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Choose your preferred method of contact to connect with our client service team or find out more information through our FAQ page.

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Our Client Advisors are here to help, providing information on your inquiries and advice on your purchases. You may contact us by phone:

Find the live chat icon in the bottom right hand corner of the screen. It will become active during these hours, once an Advisor is available.

Please allow us up to 24 hours to respond to your inquiry.

Access frequent questions and themes.

How do I care for my jewelry?

Over time, fine jewelry can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry.
What is the return/exchange policy?

A refund of the original purchase price may only be made in the same form of payment, currency and country/region as the original purchase. Merchandise purchased from a department store may only be refunded at the same department store brand or exchanged for product of equal or greater value at the same department store brand or a freestanding Real Me store.
How do I measure ring size?

Real Me uses standard U.S. ring sizes. Refer to our measurement chart or the ruler found in our size guide here.